AI Chatbot for E-commerce — Turn Store Visitors Into Buyers
NexChatbot recommends products, answers pre-sale questions, tracks orders, handles returns and recovers abandoned carts — through a smart store chatbot and a Voice AI agent that picks up every call.
Unanswered Questions = Abandoned Carts
Shoppers want to know about sizing, delivery time, stock and returns before they buy. If nobody answers quickly, they leave. And your support team is stuck answering “Where is my order?” all day.
- Answer pre-sale questions instantly, even at 2 AM
- Cut repetitive “Where is my order?” tickets
- Guide shoppers to the right product faster
- Support customers by chat and by phone
Everything Your Store AI Can Do
Built for online selling — so you don’t have to set up a generic bot from scratch.
Product Recommendations
Ask a few questions, then suggest the right products based on budget, size, style or use case.
Pre-Sale Questions
Answer questions on sizing, materials, stock, offers, delivery time and payment options right away.
Order Tracking
Customers check order status in chat, so your team handles fewer “Where is my order?” requests.
Voice AI Agent
A natural-sounding AI answers your support line, helps with orders and questions and never leaves a customer on hold.
Returns & Exchanges
Explain your policy and start return or exchange requests, with the details passed to your team.
Cart Recovery Nudges
Re-engage hesitant shoppers with helpful prompts, offers and answers at the moment they are about to leave.
Offers & Coupons
Share sales, festive deals and discount codes with the right shoppers at the right time.
Multilingual Support
Chat or talk with customers in the language they’re most comfortable with.
Human Handoff
Complex complaint or high-value order? Pass the chat or call to your support team in one click.
Support Calls Handled, No Hold Music
Many customers still pick up the phone, especially for orders and refunds. Our Voice AI agent answers instantly, speaks naturally and resolves common requests while your team handles the tougher cases.
- Answers every call instantly, even during sale-season spikes
- Gives order status and delivery updates
- Answers product, stock, shipping and policy questions
- Starts return and exchange requests
- Transfers to your support team when needed
Launch Your Store AI in 4 Easy Steps
No developers, no complicated setup. If you can share your catalogue and policies, you can go live.
Share Your Details
Add your products, shipping, return policy and FAQs.
Train Your AI
Your chatbot and voice agent learn your store and brand voice.
Go Live
Add the chatbot to your store and connect your phone line for voice.
Sell & Support
Watch questions get answered and sales move forward automatically.
More Sales. Fewer Tickets. Happier Customers.
Your AI team works like an extra support and sales assistant who never takes a break and treats every shopper like your best customer.
- Convert more visitors by answering doubts at the right moment
- Reduce repetitive support tickets and workload
- Increase average order value with relevant suggestions
- Recover shoppers who were about to leave
- Give every customer a fast, consistent experience
Works Where Your Shoppers Are
Connect AI to the channels and tools you already use.
Simple Plans That Fit Every Store
From a new online shop to a high-volume brand, pick the plan that matches your traffic and grow whenever you’re ready.
Find the right plan for your store
See what’s included with chatbot and Voice AI, compare plans and start with a free trial — no commitment to get started.
- Store chatbot for sales & support
- Voice AI agent for phone calls
- Setup support to get you live quickly
Questions Store Owners Ask Us
Do I need technical knowledge to use it?
Not at all. We help you with the setup. You share your product details and store policies, and updating them afterwards is point-and-click.
Will it work with my store platform?
The chatbot can be added to your website, including WooCommerce and Shopify stores. Contact us if you use another platform or need order-lookup integration.
Can it help customers find the right product?
Yes. It can ask a few questions about budget, size or preferences and suggest suitable products from the catalogue you provide.
What can the Voice AI agent do on phone calls?
It answers incoming calls, responds to questions about products, shipping and returns, shares order updates where connected, and can transfer the call to your team when needed.
Can it handle returns and refunds?
It can explain your policy and collect return or exchange requests, then pass the details to your team. Final approvals and refunds stay in your hands.
What if the AI can’t answer a question?
It can hand the conversation or call over to your team, or collect the customer’s contact details so you can follow up personally.
How much does it cost?
We offer plans for stores of different sizes. Visit our pricing page for the details, or start with a free trial.
Ready to Sell More With Less Support Effort?
Let NexChatbot handle the questions, calls and order queries while you focus on growing your brand.